General Terms and Conditions of Sale
ARTICLE 1- PURPOSE
Billetweb is a ticketing solution (hereinafter referred to as “the Ticketing Service”) published by Trustweb (hereinafter referred to as “the Company”). The aforementioned Ticketing service enables organizers (hereinafter referred to as “the Organizers”) of events (hereinafter referred to as “the Events”) to offer their Tickets for sale (hereinafter referred to as “the Tickets”) on the www.billetweb.fr website (hereinafter referred to as “the Site”). The purchasers of these Tickets are hereinafter referred to as “the Purchasers”. The holders and users of the Tickets are referred to as “Participants”.
These terms and conditions apply to all ticket purchases made through the Billetterie. Billetweb acts as an intermediary at the marketing stage, but never intervenes in the organization of the event. The Organizers are therefore fully responsible for the running of the event. These terms and conditions do not apply to the event itself. The Organizers may add their own conditions concerning the holding of the event itself in a document which will be presented to you following these terms and conditions.
ARTICLE 2 – PRICES
Ticket prices include, in accordance with the rules in force, the currency. Unless otherwise stated, prices are indicated on the Ticket Office in inclusive of all taxes. As the organizers have the right to modify the various prices during the sales period, the company will invoice on the basis of the prices in force at the time the order is placed by the participant.
ARTICLE 3 – AVAILABILITY
The Ticket Office informs you in real time of the availability of products when you place your order. If certain tickets are no longer available between the beginning and end of your order, the system will inform you. You will be able to check the contents of your order before validation and payment.
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ARTICLE 4 – PLACEMENT
Unless otherwise stated at the time of booking and on the ticket, placement is free. If the Organizer has chosen to set up a seating system, you will be invited to choose your seat or zone during the booking process. The location on the map or diagram is provided for information only. It is intended to be as representative as possible, but has no contractual value.
ARTICLE 5 – PERSONAL DATA
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, the processing of your personal data is subject to a declaration to the Commission Nationale de l’Informatique et des Libertés (CNIL) under declaration number 1759026.
You have a permanent right of access and rectification on all data concerning you, in accordance with European texts and national laws in force. All you have to do is make a request by e-mail (contact@Billetweb.fr)
When you place your order, you are asked to provide personal information about your identity and that of the Participants.
The information required by the Billetterie to process the order is: surname, first name and e-mail address of the Purchaser. This information may also be used by Billetweb to contact you in the event of a problem with the processing of your order.
Other information may be collected at the request of the Organizer, particularly in the event of a postponement or cancellation of the Event. The Company collects this data on behalf of the Organizer and makes it known to him. The Organizer is then responsible for the proper conservation and use of the data to which he may have had access. Our system hosts the data for a period of 1 to 3 years following the end of the event (this parameter is defined by the Organizer). After this period, the data is anonymized.
By accepting the present General Terms and Conditions of Sale, you expressly authorize the Company to transmit your personal data to the Event Organizer. The Company shall not be held responsible for any use that may be made of such data. The Organizer is solely responsible for the management and content it sends to the Participant.
If you create or use a buyer account to place an order, you authorize Billetweb to collect, store and process your data. When you make a subsequent reservation using this account, you authorize Billetweb to transmit part of your data to the organizer for whom you are placing this order. This data is kept for a period of 3 years from the last purchase made by the buyer.
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ARTICLE 6 – PAYMENT
Validation of your order implies your obligation to pay the price indicated. Only one method of payment is authorized per order.
6.1 Payment by credit card
It is possible to pay for your order by “Carte Bleue”, “VISA”, “EUROCARD” or “MASTERCARD”. This payment is processed by our banking partner. Contact details are available on the site’s “legal information” page. Payment by card may use the 3D Secure system, which aims to identify the cardholder in order to limit fraud.
Once the transaction has been validated by the bank, your bank account will be debited for the amount of the order. At the end of the transaction, an order confirmation will be sent to you by e-mail.
You will be able to download an invoice from this one.
In the event of a payment being invalidated by the bank, once your Ticket or order has been issued, it will be invalidated, preventing you from accessing the event.
Exchanges with the billetweb.fr site are secured by SSL encryption. The buyer’s bank details are not stored by our system. Online electronic payments are made on the Billetweb site or directly on the site of the company’s banking partner, which ensures security using appropriate encryption and authentication technologies.
6.2 Alternative payment
In cases where the organizers allow and authorize “offline” payment, the Billetweb system will “reserve” your order. Once payment has been received by the Organizers and validated by them via the Billetweb system, the order will be sent by e-mail to the purchasers in the manner described above
ARTICLE 7 – ORDER CONFIRMATION
Once your order has been paid for, a confirmation message will be displayed. An order confirmation email containing your tickets is immediately sent. It is your responsibility to check that you have received your tickets. Please note that some courier suppliers may delay the delivery of tickets. In the event of non-receipt after several hours, please contact the organizer or Billetweb customer service. It is possible to check the
payment of an order or to return tickets from the ticketing sales module. Non-receipt of the order does not invalidate the order.
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ARTICLE 8 – ISSUANCE AND CONDITIONS OF USE OF TICKETS
Delivery
Electronic Tickets or a link allowing them to be downloaded are sent to the Buyer’s electronic mailbox after each order.
Characteristics
In accordance with regulations, each Ticket includes the following information in visible or coded form:
- Identification of the Organizer
- Event name
- Tariff name
- Price paid by buyer
- Unique ticket and order identification number
Support
In order to be accepted, the Ticket must be printed in black and white or color, on blank white A4 paper. The latter must be in a state of complete integrity and legibility: damaged or illegible Tickets will not be considered valid.
The presentation of a Ticket via a digital medium (tablet, Smartphone) will only be accepted if the Organizer expressly stipulates this in the indications appearing on the Ticket. The Participant remains responsible for being able to present the Ticket on the digital medium at the entrance to the event.
Billetweb declines all responsibility for any anomaly that may occur during the ordering, downloading or printing of a Ticket. No duplicates other than the original ticket will be issued.
A Ticket can only be used once to gain access to the event. Therefore, in the event of loss, theft or duplication, only the first person to present the Ticket will be admitted to the event.
Ticket holders who have already used their Ticket will not be entitled to any refund.
The Ticket is only valid for the place, date and time to which it belongs. The Ticket must be kept until the end of the event.
The Ticket may be nominative, depending on the settings made by the Organizer on the Ticketing system. In this case, in addition to the identity of the purchaser, that of the beneficiary will be indicated on the Ticket. Nominative Tickets remain personal and non-transferable, except with the express prior authorization of the Organizers. The Ticket is unique, comprising an identification number and a bar code.
The reproduction, duplication or counterfeiting of Tickets is prohibited. The Organizers reserve the right to refuse access to the event site (or event). No refund will be given.
Control
The Organizer is free to check the validity of Tickets at the time of access to the event. It is not obliged to check the identity of the beneficiary of the Ticket, given that the Ticket has a unique and unpredictable identifier. The Participant must therefore ensure the confidentiality of his/her Ticket. Access to the Event may be refused to a Participant who presents a Ticket that has already been used. The Organizer is not required to verify the authenticity of the Ticket.
Proof
The Organizer is also free to check the identity of participants. In the event that Tickets are set up as nominative, the Participant must be able to prove his or her identity by means of an official document including a photograph.
The Organizer may request other proof of identity when accessing the event. These will be communicated to the Participant via the order confirmation email and via the information on the Ticket.
ARTICLE 9 – REFUNDS
No right of retraction According to the legislative provisions of article L121-20-4 of the French Consumer Code, Tickets cannot be subject to a right of retraction. All orders are legally considered firm and definitive.
Tickets cannot be reimbursed, even in the event of loss or theft, nor can they be taken back or exchanged. Only two cases may give rise to a refund:
- The event is cancelled or substantially modified
- The organizer authorizes the reimbursement and makes the funds available to reimburse
. The reimbursement will only be made to the original purchaser. No costs of any kind
will be reimbursed or compensated. Any decision to cancel, postpone or
modify an event is the sole responsibility of the Organizer.
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ARTICLE – 10 CUSTOMER SERVICE
For any request from the Purchaser relating to the event or to conditions of access, the Participant must contact the Organizer, whose contact details can be found on the Ticket sales page. If the request cannot be satisfied, the Organizer will contact Billetweb.
For any technical request relating to ticketing or marketing, the Participant may contact Billetweb using the means made available to him on the Billetweb website.
ARTICLE 11 – APPLICABLE LAW
French law shall apply, regardless of where the Event is held. Any difficulty relating to the interpretation or performance of the contract shall fall within the jurisdiction of the Paris courts, regardless of the place of performance of the present contract and regardless of the domicile of the defendant.
In accordance with Article L121-20-3 of the French Consumer Code, Billetweb is automatically liable to the consumer for the proper performance of the obligations arising from the contract concluded at a distance. Billetweb is then responsible for the transmission of the ticket.
However, Billetweb cannot be held responsible for the running of the Event and the performance of the Organizer’s obligations during the Event. As the Event takes place under the sole responsibility of the Organizer, Billetweb cannot be held liable for reasons such as cancellation, postponement, modification of the Event or any other incident that may occur during the Event.
ARTICLE 12 – ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
The user declares that he/she has read and accepts these General Terms and Conditions of Sale, as well as those that may have been added by the Organizer concerning the holding of the event.
The connection and transaction data retained by Billetweb constitute proof.
ARTICLE 13 – LEGAL INFORMATION
Billetweb is a solution published by Trustweb SASU, a company with capital of €25,000
Registration number: 800 575 045 R.C.S Paris
SIRET : 800 575 045 00011
VAT N°: FR06800575045
Address: 14 rue Ernest Psichari 75007 PARIS
Telephone: 01 86 95 93 60
Email: see contact page http://www.billetweb.fr
Legal Representative: T. Gurliat